REFUND POLICY

updated as of [October 27, 2021]

Ktal Services Big Sister Membership Terms and Conditions:

By joining  Ktal Services Big Sister Membership you are agreeing to the following terms and conditions.

The content within Ktal Services Big Sister Membership is access only.


You will be able to access it as long as you are an active member, the content may not be downloaded unless specifically noted in cases of worksheets, templates, etc.


Payments for all members will be drafted every 30 days from the card information provided on file. This will be 30 days from the date you signed up so please note accordingly.


If your initial payment does not process, you will be sent an email requesting your information to be updated. After the second attempt, if your payment does not process your membership will be canceled.


You may re-enroll in the future during open enrollment if desired at the current membership price.


If your membership is canceled due to non-payment and it has to be reinstated you will lose access to bonus content or special offers.


MEMBERSHIP PLANS CANCELLATION : You may cancel your membership at any time, but to avoid drafts you must provide at least a 72-hour advance notice of your draft date by emailing EMAIL ADDRESS.


MEMBERSHIP PLANS REFUND POLICY:

No refunds will be issued for any monthly payments and monthly fees will not be prorated. All requests for cancellation will be processed immediately and you will be removed from the membership content, mailing list, and VAB community when your cancellation is processed. 

DIGITAL PRODUCTS:

No refunds will be issued for any digital product that has been delivered, regardless if it has been opened, used and downloaded. All sales are final. ​

ONLINE PROGRAM REGISTRATION POLICIES:

All online programs, courses and live trainings are non-transferable. Before purchasing, ensure you are able to attend the course, training or experience and are registering under the correct name and e-mail. 




ONE ON ONE COACHING, ONLINE PROGRAM & GROUP COACHING CANCELLATION & REFUND POLICY:

Unfortunately, all sales are final unless the event or experience is cancelled by the organizer. All payments are final and there are no refunds.

WEEKLY INDIVIDUAL CHECK-IN and GROUP COACHING SESSIONS:

Majority of our sessions are private. Please be prepared to show up and ask questions. There is no refund and sessions do not roll over for no shows. 

​Majority of our check-ins are on video conferencing and are disclosed after the appointment is set. On the day of the check-ins  you will receive a reminder email in your inbox with the details. Arrive on time. Display your name on your screen so our attendant can quickly recognize your name and admit you in the room. Turn on your camera. If you arrive late, please MUTE yourself and wait for the host to give further instruction. Download any materials sent to you in advance. If you are unable to enter the room, please text us during the event to let us know at 868-319-9202. We will not answer any emails once the training session has started. Most sessions are not recorded, attendance is highly recommended. See the description of the session whether it indicates if the session will be recorded. Please do not email us requesting a replay video. If there is one available it will be sent to all participants within 72 hours after the session and uploaded to your member dashboard here.